Quotation Not a Purchase Confirmation

Please be aware that any quotation provided on our website is not a purchase confirmation. It serves as an estimate based on the information available at that time. A Casa Florea representative will personally communicate with you to confirm and detail your order, ensuring that your preferences are accurately reflected.

Product Descriptions and Variations

We strive to provide accurate descriptions and images of our products. However, please note that the nature of floral creations can result in slight variations in color, shape, and size. The images shown are for illustrative purposes only, and actual arrangements may have minor differences.

Availability and Flower Substitution

While we make every effort to offer a wide variety of flowers, some varieties are only available during specific seasons. In cases where certain flowers are not available, we will use similar flowers to create your arrangements, maintaining the overall aesthetics and quality.

Prices and Payments

All prices displayed on our website are in the local currency (MXN) and are subject to potential changes without prior notice. We offer secure and reliable payment options. Once you confirm your order with one of our representatives, you will receive detailed payment information and an email notification with confirmation details.

Shipping and Delivery

We provide delivery within the specified service area on our platform. Estimated delivery times are provided during the checkout process, depending on the date and time of your event.

Changes and Cancellations

If you wish to make changes to your order or cancel a purchase, please contact us as soon as possible. We appreciate your understanding that modifications and cancellations are subject to our internal policies and product availability. Please note that floral arrangements are perishable, which may impact the feasibility of certain changes. If you need to cancel your order, you will need to request it at least 30 days prior to your event to avoid full penalties.

Privacy and Data Security

We value your privacy and handle your personal information in accordance with our Privacy Policy. Our website employs security measures to protect the confidentiality of the data you provide during the purchase process.

Contact

If you have questions, concerns, or comments about our products or services, please feel free to get in touch with us using the communication channels provided on our platform. By proceeding with a purchase on the Casa Florea online store, you acknowledge and agree to comply with these terms and conditions. We extend our gratitude for considering us a part of your special moments and look forward to providing you with an unparalleled floral experience.

Sincerely, The Casa Florea Team